Assistant Vice President, HRO Operations.
- Genpact
- 8 to 12 Yrs
- haryana
- 3 months ago
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Job Description
- As an Assistant Vice President, HRO Operations at Genpact, your role will involve leading the overall operational activities and ensuring noise-free operations, along with strong customer stakeholder management. You will be hands-on in ensuring delivery per customer expectation and meeting defined SLAs to ensure customer satisfaction. Your responsibilities will also include: - Assessing actual performance against standards to determine if the team is on target to reach goals and taking corrective actions as necessary - Constantly seeking opportunities to drive value beyond SLAs and contractual terms to drive value share and Transformation opportunity - Demonstrating strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within the organization - Facilitating and coordinating multiple deadlines, creating cohesive teams, and responding quickly to management requests - Driving regular governance meetings to connect with retained leads and tower managers, ensuring the success of the service delivery model - Reviewing the delivery of Customer Interaction Centre, Data Management & Operations, Talent within appropriate timeframes and compliance with relevant legislation - Building and managing multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the HRO operations - Demonstrating a strong understanding and proven abilities of executing industry standards and market landscape to determine the value proposition and competitive advantage for the shared service hub - Actively working with clients and internal team members to identify and implement process standardization, simplification, and automation opportunities, acting as a mentor/support for the teams Qualifications we seek in you include: - Excellent analytical and problem-solving skills - Strong communication and interpersonal skills, with the ability to work collaboratively across diverse teams - Knowledge of workday and service now - Project Management knowledge and Transition Exposure - Ability to lead and build teams with multiple internal partners - Ability to build client partnerships and work in cross-functional teams, especially with relationship and sales teams - Quality Lean and Six Sigma knowledge and a quality-driven approach - High level of self-motivation, energy, and flexibility Genpact offers you the opportunity to: - Be a transformation leader, working at the cutting edge of AI, automation, and digital innovation - Make an impact by driving change for global enterprises and solving business challenges that matter - Accelerate your career with hands-on experience, mentorship, and continuous learning opportunities - Work with the best, joining 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture that fosters courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, allowing your ideas to fuel progress Join Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.,
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Not SpecifiedFunctional Area: Not SpecifiedRole/Responsibilies: Assistant Vice President, HRO Operations.Contact Details:
Company: GenpactLocation(s): Haryana+ View Contact
Keyskills: Operational Management SLA Management Strategic Thinking Leadership Relationship Management Communication Governance Process Management Technology Management Quality Management Project Management Transition Management Client Relationship Management Team Building Lean Six Sigma
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