VoIP Engineer
- Flightcase It Services
- 0 - 4 years
- Pune
- 3 months ago
- Email to a friend
- Report this job
Job Description
FLIGHTCASE IT SERVICES
www.fltcase.com
Company Profile:
Flightcase is a Network Operations Solutions Provider and a well received managed service provider. We support clientele varying from supporting network operations of niche telecom companies to managing /reporting Accounting / Data analysis tasks for companies based out of US, UK and Middle East.
JD for Voice NOC & Technical Assistance Centre (VOIP-Telecom)
- ThisrolerequiresexpertiseintechnologieslikeCiscoUnifiedCommunicationsManager(CUCM),SIP/SS7protocols,telecomequipment(like SBCs and NGN), and handling escalations for complex issues related to VoIP services, toll-free numbers, and various carrier / vendor issues.
- Provide end-to-end support for telecom services, from ticket creation to issue resolution.
- Support and manage commercial voice services, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
- Utilize Cisco Unified Communications Manager (CUCM), CCNA Voice, and CCNP Voicek nowledge for troubleshooting and issue resolution.
- Troubleshoot various VoIP call issues, such as ASR, ACD, PDD, Dead Air, DTMF, codec mismatches, One-Way Audio, Voice Quality, DID, and Toll-Free issues.
- Monitor and manage alarms across network entities including routers, switches, NGN network,Soft Switches, Media Gateways, SBCs, and Tx Equipment.
- Perform proactive network monitoring and troubleshooting of Dialogic NGN, Sansay, andAcme/Oracle SBCs, Cisco ONS, and other telecom equipment.
- Work closely with vendors and carriers on T1/T3 TDM circuits, conducting head-to-headtesting on transport layers.
- Investigate and resolve fraud-related issues and conduct fraud analysis as necessary.
- Provide escalation support for other teams by analysing SIP/SS7 traces, CDRs, and raw switch traces to resolve complex call issues.
- Regularly update customers on the status of tickets, ensuring timely resolution and maintaining agreed SLAs.
- Conduct regular follow-ups with vendors and ensure that any network-related issues are addressed promptly.
- Troubleshoot and resolve issues related to VoIP phone features, such as answering rules, music on hold, and other platform-specific features.
- Assist with troubleshooting Toll-Free and Calling Card issues, providing resolutions based on network architecture.
- Maintain a proactive approach to network monitoring and ensure that all service disruptions are minimized.
- Should be ready for 24/7 work environment.
Other Criteria:
- Excellent oral & written communication skills.
- Ability to learn and adapt to multiple internal applications & tools.
- Strong analytical and independent problem-solving skills.
- Able to clearly communicate network issues and the status of efforts to resolve problems.
Job Classification
Industry: Telecom / ISPFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: Network (Support) EngineerEmployement Type: Full timeContact Details:
Company: Flightcase It ServicesLocation(s): Pune
Keyskills: voip sip IP Telephony Voice Gateways Sip Protocol PBX Cisco VOIP Telephony telecom Troubleshooting ccna network
Similar positions
Flightcase It Services
Flightcase is a robust Network Operations and Solution Provider for telecom companies in the US, UK, Europe and Middle East Countries. It is dedicated to deliver Client support management as well as Customer Management and Billing Solutions for entrepreneurs, carriers and corporate companies. Now al...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in