Lead Administrator - L1
- Wipro
- 5 - 8 years
- Hyderabad
- 3 months ago
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Job Description
Must Have Skills
M365 Tenant Management:
- M365 Tenant and Platform Administration including configuration and setup
- Strong exposure on M365 fundamentals including License Management, User & Mailbox, MS teams, OneDrive for Business, SharePoint Online administration, M365 productivity tools, ATP, Azure AD
- Strong knowledge on PowerShell scripting for Tasks automation using various PS modules
- Hands-on knowledge on Azure AD, Azure AD connect for M365 modules
- Experience in Azure and Microsoft 365 security and identity
- Experience in Microsoft Defender for Office 365, Identity Protection, and Intune
- Experience in AIP & DLP administration and support
- Should have good understanding on Monitoring and reporting of Service Health & Message Centre
Exchange:
- Hands on experience in migration of mailboxes from exchange 2010/2013/2016 to Office 365
- Hands on experience in migration of public folders from exchange 2010/2013/2016 to Office 365
- Hands on experience in migration of exchange 2010/2013 to exchange 2016
- Knowledge about hybrid environment
- Knowledge about hybrid mail flow (centralized and de-centralized)
- Knowledge about compliance and protection management like retention policies, filters , e-discovery , DLP , quarantine
- Knowledge about mail flow connectors, SPF, DKIM, DMARC
- Knowledge about Azure active directory, MFA, group license
- Knowledge about calendar free/busy sharing
- Knowledge about Skype for business, Teams, SharePoint
- Hands on experience in On-Prem exchange servers 2010/2013/2016
- Knowledge about DAG servers, relay servers, mail routing
- Strong troubleshooting skills on DAG, mailbox database and routing issues
- Knowledge about Intune, MAM, MDM and conditional access policies
- Deployment of Exchange Servers All Roles and Services
- Strong understanding of performance analysis
- Strong experience using Exchange Databases, Roles, DAG, Client Access Role, Transport Role .
- Mailbox administration, Maintenance of Exchange services
- Deployment and Management of Hybrid Exchange servers.
- Troubleshooting issues on Exchange services
- Hands on experience on mailbox migration and support for migration
- Hands on experience on Disaster recovery, Critical Incident Management, Root Cause Analysis
- Experience in Testing and implementing Cumulative Update released by Microsoft. Good practices on Configuration and Change Management, Incident and Problem Management. SLA metrics and Escalations for Manage Now R1 Ticketing tool.
- Experience of Installation, configuration, Migration and deployment of Exchange Server
- Sound Knowledge of Active Directory/Domain Controllers.
- Establish and implement policies, procedures, and technologies
- Microsoft Certification on Exchange 2013/2016
- Excellent Customer Service oriented professional
- Take initiative and feel responsible for your work environment
Do
- Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
- Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
- Conduct technology capacity planning by reviewing the current and future requirements
- Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
- Strategize & implement disaster recovery plans and create and implement backup and recovery plans
- Manage the day-to-day operations of the tower
- Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
- Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
- Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
- Develop shift roster for the team to ensure no disruption in the tower
- Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
- Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
- Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness
Team Management
- Resourcing
- Forecast talent requirements as per the current and future business needs
- Hire adequate and right resources for the team
- Train direct reportees to make right recruitment and selection decisions
- Talent Management
- Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness
- Build an internal talent pool of HiPos and ensure their career progression within the organization
- Promote diversity in leadership positions
- Performance Management
- Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
- Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
- Employee Satisfaction and Engagement
- Lead and drive engagement initiatives for the team
- Track team satisfaction scores and identify initiatives to build engagement within the team
- Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team
- Exercise employee recognition and appreciation
Mandatory Skills: Microsoft Exchange Server Admin.
Experience: 5-8 Years.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad+ View Contact
Keyskills: talent management windows server administration troubleshooting root cause analysis middleware M365 Tenant Management Azure AD Azure AD connect
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