Customer Service Executive
- Krazybee Services
- 20 Positions
- Bengaluru
- 3 months ago
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Job Description
Key Responsibilities:
Customer Interaction:
Respond to customer queries via phone, email, chat, or in-person (if applicable).
Provide accurate, valid, and complete information by using the right tools and resources.
Handle complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
Issue Resolution:
Troubleshoot problems related to products, services, orders, payments, or accounts.
Escalate unresolved issues to higher-level support or relevant departments as per SOPs.
Maintain ownership of customer issues until closure.
Record-Keeping & Reporting:
Document all customer interactions and feedback accurately in CRM systems.
Prepare daily/weekly reports on common issues, complaints, and resolutions.
Process Adherence:
Follow communication scripts, guidelines, and company policies.
Ensure service-level agreements (SLAs) and quality standards are met.
Maintain confidentiality of customer information.
Continuous Improvement:
Provide feedback to the product or operations teams based on customer issues.
Participate in training sessions and stay updated with product/service knowledge.
Key Requirements:
Education:
Minimum HSC (12th pass); Graduation preferred.
Experience:
02 years in a customer service or support role (voice or non-voice).
Skills & Competencies:
Excellent verbal and written communication skills.
Strong problem-solving and listening skills.
Patience and empathy in handling difficult situations.
Familiarity with CRM tools, help desk software, or ticketing systems is a plus.
Ability to work in shifts (if required).
Additional Information:
Job Type: Full-time / Contract / Remote / On-site
Languages Required: English (mandatory); regional language(s) preferred
Work Hours: Rotational shifts / Fixed day shift (depending on company policy)
Salary: Based on experience + performance incentives
Employement Category:
Employement Type: Full timeIndustry: NBFC ( Non Banking Financial Services )Role Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Service ExecutiveContact Details:
Company: Krazybee ServicesLocation(s): Bengaluru
Keyskills: customer support bpo inbound process customer service management voice process outbound calling call center operations customer relationship customer service
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Krazybee is India’s largest fintech lending platform with a current monthly disbursement of over ?1600 Crores. It has 50 Million+ downloads on Google Play Store and over 85 Lakh unique loan customers. It offers various financial services digitally including but not limited to Personal Loans,...
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