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Administrator - L3 @ Wipro

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 Administrator - L3

Job Description


Role Purpose

Vmware

  • More than 5 years of relevant Experience in the required areas (virtualization/server OS)
  • Required:
    • Expert knowledge of maintenance & troubleshooting of physical or virtual servers
    • Expert knowledge of Microsoft Hyper-V and VMWare
    • Hands on experience on PowerShell Scripting
    • Administration of MS Windows Servers
    • Should be proficient in VMWare vSphere and should have hands on experience on ESXi 7
    • Troubleshooting ESXi issues related to storage, network and performance.
    • Good knowledge on High Availability, DRS, V-Motion, Distribution Switch, Capacity planning, Storage Migration, Cross V-center Migration, and Upgrades.
  • Desired:
    • Experience in HPE ProLiant DL systems, Synergy Blades
    • Firmware and Server Patch management
    • Knowledge of Networking
    • Knowledge of SQL
    • SCCM/Chef knowledge
    • Good to have knowledge on Install, Configure and manage Linux Flavors (e.g Redhat, Ubuntu, CentOS)
    • Good to have knowledge on managing linux based Cloud Management Platforms like Cloudstack, Openstack
    • Work experience in an international environment. Software Industry experience strongly preferred.

Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills: VMware Server Admin.Experience: 3-5 Years.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: IT Network
Role: System Administrator / Engineer
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Bengaluru

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Keyskills:   virtual server vmware vsphere vmware linux server os cloudstack ubuntu redhat linux dl hyper-v vmware server networking root cause analysis sccm sql esxi capacity planning microsoft windows powershell scripting troubleshooting openstack centos

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