Itsm Service Delivery Manager Sre Team @ Ness Digital

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Itsm Service Delivery Manager Sre Team

Ness Digital
6 - 8 years
Hyderabad
4 months ago
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Job Description

Gathering and understanding customer requirements/SLA s and communicating to Ratings Services owners in a regular interval.

Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategic initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders
Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations Support
Role: Technical Operations (Tech Ops)
Employement Type: Full time

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Company: Ness Digital
Location(s): Hyderabad

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Keyskills: Relationship management Service level Operational excellence Application development Scrum Continuous improvement Stakeholder management Service quality Operations Service operations

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Ness Digital

ManpowerGroup is the world leader in innovative workforce solutions, connecting human potential to the power of business. ManpowerGroup serves both large and small organizations across all industry sectors through our brands and offerings: ManpowerGroup Solutions, Experis, Manpower and Right Managem...

Itsm Service Delivery Manager Sre Team @ Ness Digital

Home > Operations Support