Senior Desktop Engineer - Cloud
- ISS Corporate
- 3 - 8 years
- Mumbai
- 3 months ago
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Job Description
This individual will lead efforts to package and deploy applications, enforce configuration baselines, and ensure compliance with enterprise security standards across Windows and macOS environments.
In addition to technical responsibilities, the role requires strong collaboration with global teams across the US, EMEA, and APAC regions, providing Tier 3 support and driving continuous improvement in endpoint operations. The successful candidate is an independent thinker, proactive problem solver, and effective communicator who thrives in a fast-paced, service-oriented environment. Key attributes include the ability to prioritize effectively, a commitment to learning and innovation, and a strong customer success mindset. This role is instrumental in shaping the digital workplace experience at ISS through modern device management, automation, and security best practices.
- Package, update, and deploy applications using Microsoft Intune, ensuring alignment with enterprise standards and compliance requirements.
- Manage application lifecycle within SDLC protocols, including testing, validation, and deployment phases.
- Design and maintain infrastructure for Microsoft Endpoint Manager (Intune), including Autopilot provisioning, Windows patching, and hardware specification compliance.
- Administer and integrate co-management environments (Intune + SCCM) with Azure AD, ensuring seamless transition and operational efficiency.
- Configure and manage Device Configuration Policies, Compliance Policies, and Microsoft 365 Security Products (Defender for Endpoint, MDAV, Azure RMS).
- Monitor and report on the health and compliance of the desktop environment, ensuring timely patching and remediation of vulnerabilities.
- Architect and implement scalable endpoint management solutions for Windows and macOS devices.
- Conduct audits to identify gaps in security and compliance, and implement corrective actions.
- Utilize Microsoft Defender and other endpoint protection tools to maintain device security posture.
- Collaborate with cross-functional teams to support application packaging, deployment, and endpoint management initiatives.
- Participate in the imaging and provisioning of Windows 11 and macOS devices, including application packaging, patching, and deployment.
- Build, configure, and deploy software packages; perform license audits and resolve operational issues.
- Coordinate with IT teams to support planning, design, and deployment of applications and management systems.
- Ensure seamless integration of desktop systems with enterprise infrastructure (e.g., file servers, email, conferencing, and administrative systems).
- Support procurement processes by assessing technical requirements for hardware/software purchases.
- Document engineering procedures and contribute to the development of global support standards and documentation.
- Provide Tier 3 support and collaborate with service desk teams to ensure timely resolution of issues.
- Maintain a business-focused approach to IT service delivery, including metrics and reporting.
- 3+ years of hands-on experience with Intune Autopilot deployments, application packaging, patching, and deployment ring management.
- 5+ years of experience in desktop engineering, including building, configuring, and supporting Windows PCs and laptops.
- 3+ years working in an Intune-managed environment, with deep knowledge of endpoint configuration and policy management.
- 3+ years supporting Windows 10/11 in enterprise environments.
- 5+ years of experience with Active Directory, Group Policy, and identity management.
- 3+ years supporting Microsoft 365 applications and services.
- Experience managing macOS devices via Intune MDM or AirWatch.
- Familiarity with PowerShell scripting for automation and troubleshooting.
- Experience with ITSM platforms such as ServiceNow, Jira, or Remedy.
- Knowledge of enterprise hardware platforms (Dell, Lenovo, HP, Apple) and mobile device support (iOS, Android).
- Understanding of ITIL framework and structured service desk operations.
- Strong written and verbal communication skills; ability to document procedures and communicate effectively with stakeholders.
- Certifications such as: Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Endpoint Administrator Associate, CompTIA A+, MCSE, or other relevant certifications.
- Familiarity with Windows 11 security features (BitLocker, MBAM, Device Guard, Credential Guard).
- Bachelor s degree in a related field or equivalent professional experience.
- Strong analytical, problem-solving, and critical thinking skills.
- Ability to work across time zones and adapt to fast-paced environments.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Engineering - Hardware & NetworksRole Category: IT NetworkRole: System Administrator / EngineerEmployement Type: Full timeContact Details:
Company: ISS CorporateLocation(s): Mumbai+ View Contact
Keyskills: Automation Configuration management Active directory Windows microsoft Troubleshooting MCSE SDLC Android Remedy
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