Customer Support Executive
- Fastsurance
- 2 Positions
- Noida, Gurugram
- 6 months ago
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Job Description
- Outbound Calling: Make outbound calls to customers, follow scripts, engage with them professionally to udpate the complete process of filling complaints at insurance ombudsman.
- Customer Engagement: Build rapport, answer customer questions, and assist with concerns or escalate issues as needed.
- Data Management & Reporting: Update customer information, track performance metrics, and prepare reports on call outcomes and customer feedback.
- Continuous Improvement: Stay updated on products and procedures, participate in training, and provide feedback to enhance scripts and processes.
- Excellent communication skills, both verbal and written. Strong persuasion and negotiation skills.
- Ability to handle rejection and remain positive on calls.
- Good time-management and organizational skills.
- Proficient in using computers, including basic knowledge of Microsoft Office (Excel, Word) and CRM systems.
Job Description: The Calling Executive will be responsible for making outbound calls to potential or existing customers to provide information, promote products or services, and assist with inquiries. This role involves updating the complete process of filling complaints at insurance ombudsman.
Responsibilities:
Key Requirements:
Employement Category:
Employement Type: Full timeIndustry: InsuranceRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support ExecutiveContact Details:
Company: FastsuranceLocation(s): Noida, Gurugram
Keyskills: voice process calling escalation management
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Insurance Samadhan is India's most trusted platform for resolving insurance complaints. FoundedinAug2018, we are Industry leaders in the claim resolution space in India. Series A startup with positive unit economics. Featured on Shark Tank India season 1Â 15000 + cases, 10000 + happy cu...
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