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Process Trainer @ Ketto

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 Process Trainer

Job Description

Key Responsibilities:
Training Delivery & Facilitation:
Conduct new hire training (NHT) and ongoing refresher training for sales agents in the donation process.
Develop and deliver engaging, interactive, and practical training sessions that improve agents' communication, persuasion, and sales skills.
Train agents on handling objections, and building trust with potential donors.
Ensure training aligns with business objectives, sales targets, and compliance guidelines.
Conduct role-plays, mock calls, and live call assessments to enhance agent confidence and performance.

Reporting & Continuous Improvement:
Track training effectiveness through KPIs such as sales performance, retention, and quality scores.
Provide regular reports and feedback to management on training outcomes and agent readiness.

Qualifications & Requirements:
Experience: 1 + years of training experience in BPO sales, or telesales.
Sales Expertise: Strong understanding of sales techniques, and call handling.
Communication Skills: Excellent verbal, written, and interpersonal skills.
Training & Coaching: Experience in classroom training, coaching, and performance monitoring.
Tech Savvy: Comfortable with CRM software, call monitoring tools, and reporting dashboards.

Job Classification

Industry: Internet (E-Commerce)
Functional Area / Department: Teaching & Training
Role Category: Corporate Training
Role: Process Trainer
Employement Type: Freshers

Contact Details:

Company: Ketto
Location(s): Mumbai

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Keyskills:   training bpo sales sales calls handling telesales process training behavioural training customer service facilitation product training classroom training soft skills training customer service training coaching call monitoring training delivery

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