Non-Voice Customer Support Executive @ Tech Mahindra

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Non-Voice Customer Support Executive

Tech Mahindra
1 - 5 years
Noida, Gurugram
5 months ago
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Job Description

Role & responsibilities

Resolve International customer queries Over Chat.
Identify and assess customers needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and Chat handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, guidelines and policies.

Preferred candidate profile

Proven customer support experience or experience as a Client Service Representative.
35+ WPM Typing speed with 90+ Accuracy.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.

Perks and benefits

Salary Up to 4.33 LPA ( Salary is totally depend over Experience )
Both side cab
Loyalty Bonus
Incentives

For Any Further Query & for Active Response share me your updated CV over WhatsApp :- Aditya Choudhary (HR)- 8920936*** (Share CV on Whatsapp No Calls)(ad**************1@te*********a.com)

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Chat Support
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Noida, Gurugram

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Keyskills: Customer Support Representation Live Chat Aht International Chat Process International Voice Process comcast Customer Escalation Telecommunication Chat Support at&t concentrix amazon CSAT Web Chat Billing Desk Escalation Desk Netgear International BPO

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₹ .75-4.25 Lacs P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...

Non-Voice Customer Support Executive @ Tech Mahindra

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