Online Support Executive
- Aalumai Business
- 1 Positions
- Erode
- 5 months ago
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Job Description
We are looking for an Online Support Executive to work from our office and assist customers with Tally Prime via remote channels like phone, email, and chat. The ideal candidate should have a good understanding of accounting principles and experience in Tally, with the ability to resolve queries professionally and efficiently.
Key Responsibilities:
Provide remote support to Tally users through calls, emails, chat, and remote access tools (e.g., AnyDesk, etc).
Assist clients with Tally installation, configuration, activation, and day-to-day accounting tasks.
Troubleshoot issues related to GST, TDS, inventory, ledger entries, and software performance.
Guide customers on Tally features, updates, and usage best practices.
Maintain accurate records of customer interactions, queries, and resolutions using CRM or ticketing tools.
Work closely with the technical and product teams to escalate and resolve complex issues.
Ensure timely and professional follow-up with customers for issue closure and feedback.
Requirements:
Bachelors degree in Commerce, Accounting, or related field.
12 years of experience in a Tally support role or accounting environment.
Proficiency in Tally Prime.
Basic knowledge of accounting concepts, GST, and other statutory compliances.
Strong verbal and written communication skills in [Insert preferred languages].
Comfortable working with computers, remote tools, and support platforms.
Preferred Qualifications:
Tally certification
Familiarity with MS Office and Excel.
Employement Category:
Employement Type: Full timeIndustry: IT Services & ConsultingRole Category: Finance / Accounts / TaxFunctional Area: Not SpecifiedRole/Responsibilies: Online Support ExecutiveContact Details:
Company: Aalumai BusinessLocation(s): Erode
Keyskills: accounting tally ticketing crm
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