Global Product Customer Support [US Shift] @ Sapiens

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Global Product Customer Support [US Shift]

Sapiens
2 - 4 years
Bengaluru
5 months ago
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Job Description

Main duties include:

Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, in conjunction with the development team, within SLA restrictions.
Supporting customers from a wide range of countries.
Providing product and installation consultancy, remotely or onsite.
Willingness to work beyond working hours when required.

Requirements:

Personal skills: Independent worker, out of-the-box thinker, solutions-oriented with good problem-solving skills, presentable, service-oriented, results driven, team player, ability to work towards strict deadlines, self-motivated.
Excellent written and verbal English skills
2-4 years of Experience with support for enterprise application systems/big and complicated systems.
Ability to work under pressure and provide solutions within the application itself and in the technical environment
High computer technical skills knowledge of operating systems & databases (advantages) with the ability to understanding applications logs.

Advantages:

SQL knowledge
Experience working with financial banking systems
Web Servers knowledge
Please note : All work is conducted in English.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time

Contact Details:

Company: Sapiens
Location(s): Bengaluru

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Keyskills: application system personal skills dbms sql customer support sap sox compliance soc us healthcare information security manual testing dlp internal audit sql server web server it audit java itgc mcafee sql knowledge sox

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Sapiens

Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the prope...

Global Product Customer Support [US Shift] @ Sapiens

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