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Deputy Manager @ Optum

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 Deputy Manager

Job Description

Primary Responsibilities: 
  • Maintain knowledge of coding and billing requirements and regulatory changes
  • KPIs include but not limited to Productivity, quality, TAT, Attendance and Attrition
  • Quick turnaround using logical understanding of data
  • Manages overall personnel, performance, and discipline of the assigned project(s)
  • Provide expertise and leadership in assigned functional area
  • Manage relationship with internal stakeholders and functions
  • Manage all client interaction and client communication. Should front end the relationship with the client
  • Review and analysis of periodic reports and metrics
  • Evaluation of operational practices and procedures
  • Provide support to quality initiatives targeted towards process improvements
  • Actively involved in the internal audit support, ensuring all compliance parameters are met
  • Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
  • Provide direction to staff; ensure resolution of problems; sets priorities
  • Actively provides inputs and assistance to the senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
  • Managing attrition and building retention strategies
  • Preparation of annual business plans including operating budgets
  • Negotiating solutions, resolving conflicts and anticipating/handling critical situations
  • Providing regular performance feedback and giving frequent formal and informal coaching sessions
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

    •  Required Qualifications: 
  • Graduate or Postgraduate inLife Sciences, Allied Medicine (BHMS, BAMS, BPT, Dental Grads, Pharmacist, Nursing) or others
  • Certified coder AAPC / AHIMA CCS/CPC/CPC-H/CCS-P
  • 10+ years of coding experience with 3+ years of experience as a Team Lead
  • Thorough knowledge of medical terminology, human anatomy/ physiology, pathophysiology
  • Knowledge of organizational structure, workflow, and operating procedures
  • Proficient in healthcare reimbursement methodologies
  • Proven ability to manage and enable teams to reach their goals
  • Proven good analytical and communication skills
  • Proven solid interpersonal and communication skills
  • Proven solid acumen towards employee engagements & driving customer satisfaction
  • Proven ability to work closely with SME, Auditor and Trainer and identify training needs for outliers
  • Proven ability to effectively provide 1 on 1 coaching
  • Proven ability to monitor absences and overall day to day operations
  • Proven ability to identify areas of weakness and provide educational teaching to improve those areas of weakness

    • At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission.
    #NTRQ
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    Job Classification

    Industry: Retail
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Operations
    Role: Assistant Manager
    Employement Type: Full time

    Contact Details:

    Company: Optum
    Location(s): Hyderabad

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    Keyskills:   human anatomy physiology auditing internal audit employee engagement attrition tat training needs regulatory teaching variance analysis sme billing conflict resolution cpc attrition management pharmacy client interaction coaching retention

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    Optum

    About: OptumInsight India Pvt Ltd, a UnitedHealth group company is a leading health services and innovation company dedicated to help make the health system work better for everyone. With more than 115,000 people worldwide, Optum combines technology, data and expertise to improve the delivery, ...

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