Bigbasket is Hiring For Team Leader!!
- Bigbasket
- 1 - 4 years
- Hyderabad
- 8 months ago
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Job Description
KEY RESPONSIPONSIBILITIES:
- Responsible In Managing the Team of around 20 Agents.
- Monitor and track the performance with respect to SLAs
- Maintaining Up-to-date Knowledge of Process developments.
- Assist with Assistant Manager/Manager from the end Users Point of View.
- Monitor the performance standards of the team against planned objectives and recommend and/or take corrective actions.
- Document, examine and report quality issues their response and suggest possible improvements.
- Manage attrition and shrinkage for the team.
- Monitor team performance, productivity and service levels.
- Ensure systematic feedback to team members on their performance.
- Handling Escalations.
- Drive the team to achieve the quality targets.
- Prepare Daily reports.
QUALIFICATION & EXPERIENCE:
- Graduate in any discipline.
- Should Have Minimum 1-4 years of experience as Team Leader in Inbound process (Customer service).
- Should have excellent communication skills.
- Flexible to work for 6 days/week with one rotational week off.
- Flexible to work from office.
Candidates who fit in above criteria only apply for this position
Interested candidate send your resumes on bo**********a@bi******t.com along with below point,
1) Current Designation
2) Current CTC
3) Expected CTC
Job Classification
Industry: RetailFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: BigbasketLocation(s): Hyderabad
Keyskills: Team Management Attrition Management Shrinkage AHT SLA Management Reporting And Analytics
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Bigbasket
Big Basket is an Indian online grocer headquartered in Bangalore, India, and currently owned by Tata Digital. It was the first online grocer in India, set up in 2011. It is a registered company with the name Supermarket Grocery Supplies Pvt. Ltd. As of January 2023, the company operates in more tha...
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