Assistant Manager - Process Training @ WNS Holdings

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Assistant Manager - Process Training

WNS Holdings
1 - 4 years
Hyderabad
6 months ago
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Job Description

Deliver training to NHs & exiting staff members following training manuals, training plan & standards and publish relevant reports.

Successfully delivery client / Internal targets set on certification standards

Gauge post training performance of agents trained during the OJT period & take learnings back to the subsequent batches

Lead all BAU interventions such as TNI / TNA, refreshers, Knowledge assessments, design short content

To evaluate and make necessary amendments to the training material on periodic basis

Complete indulgence on Reporting / MI for all training relevant chores

Interact with clients & share lob / SME intelligence for process betterment

Actively participate & present training performance on Daily/Weekly/Monthly internal & client reviews SOP & Content creation

Qualifications

Graduate

Job Classification

Industry: BPM / BPO
Functional Area / Department: Teaching & Training
Role Category: Corporate Training
Role: Process Trainer
Employement Type: Freshers

Contact Details:

Company: WNS Holdings
Location(s): Hyderabad

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Keyskills: process training tna tni assessment ojt sales training soft skills behavioural training corporate training training management training product training content creation soft skills training process management sop ttt customer service training

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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WNS Holdings

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Healthcare, Insurance...

Assistant Manager - Process Training @ WNS Holdings

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