Relationship Manager
- Petpooja
- 1 - 3 years
- Kochi
- 7 months ago
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Job Description
Role & responsibilities
- Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.
- Actively pitch and promote Marketplace Services, enhancing the merchants experience and success on the Petpooja platform.
- Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.
- Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.
- Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.
- Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.
- Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpoojas presence within the merchant network.
- Collaborate with internal teams to streamline sales processes, optimise reporting, and identify areas for operational efficiency.
- Share market feedback and development inputs with relevant teams to support product and service enhancements.
- Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.
- Represent Petpooja professionally in the field, demonstrating the brands values and commitment to customer success.
- Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.
Preferred candidate profile
- Bachelor's degree is preferable.
- Professional experience of 1-3 years in Sales.
- Problem-solving attitude
- Customer-oriented mindset
- Knowledge of customer relationship management (CRM) practices
- Influencing Skills
- Presentability is required
- Fluent in communication
Job Classification
Industry: Software ProductFunctional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Enterprise & B2B Sales - OtherEmployement Type: Full timeContact Details:
Company: PetpoojaLocation(s): Kochi
Keyskills: Cross Selling Field Sales Upselling SME Sales Concept Selling Direct Sales B2B Sales Corporate Sales Enterprise Sales
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Petpooja is the largest next-generation Point of Sale Software platform with the usage of more than 1,00,000+ outlets live across India. We are a product-based software company based out of Ahmedabad, Gujarat. The company is present in more than 1000+ cities across India, with more than 1400+ emplo...
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