Senior Manager : Motherhub Operations
- Zepto
- 5 - 10 years
- Mumbai
- 8 months ago
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Job Description
Job Title: Senior Manager Motherhub Operations
Location: Based on requirement
Department: Motherhub Operations
Job Purpose:
The Senior Manager Motherhub Operations is responsible for leading and managing large-scale hub operations involving dry goods processing, storage, inventory control, and distribution. This role ensures seamless functioning of the hub with a focus on operational efficiency, quality compliance, cost optimization, and safety. The ideal candidate will bring a strategic mindset, strong leadership, and proven operational expertise in high-volume supply chain environments.
Key Responsibilities:
1. Strategic Operations Oversight
- Oversee end-to-end operations of the motherhub including inbound, storage, processing, and outbound movement.
- Design and implement standard operating procedures for scalability, efficiency, and compliance.
- Drive continuous improvement initiatives across key operational areas.
2. Quality & Compliance Management
- Implement food safety and regulatory standards (FSSAI, HACCP) across operations.
- Conduct regular quality audits and drive compliance improvement measures.
3. Warehouse & Inventory Excellence
- Manage high-volume warehousing with focus on FIFO/FEFO, inventory accuracy, and reduction of aging stock.
- Implement best practices in inventory control, automation, and WMS/TMS utilization.
4. Team Leadership
- Lead a team of warehouse managers, supervisors, and operational staff.
- Drive performance management, upskilling, and employee engagement across all levels.
- Foster a culture of safety, accountability, and teamwork.
5. Supply Chain & Distribution
- Coordinate with logistics teams and 3PL partners to ensure timely and cost-effective deliveries.
- Monitor and optimize route planning, cost per shipment, and last-mile service levels.
- Support demand planning and ensure inventory availability.
6. Health, Safety & Hygiene
- Enforce health and hygiene protocols in compliance with food safety and facility standards.
- Monitor safety performance metrics and implement risk mitigation plans.
7. Budget & Cost Management
- Manage operations budgets and drive cost reduction initiatives.
- Track key metrics and analyze trends to support leadership with actionable insights.
8. Stakeholder & Cross-Functional Coordination
- Partner with supply chain planning, procurement, customer service, and external vendors to meet business goals.
- Serve as an escalation point for operational challenges.
Qualifications & Experience:
- Education: Bachelor's degree in Supply Chain, Engineering, Business, or related field. MBA preferred.
- Certifications: HACCP, ISO 22000, Six Sigma (preferred)
- Experience:
- Minimum 5 years of experience in supply chain, warehouse, or logistics management
- At least 2 years in a leadership role managing high-volume distribution centers or hubs
Skills Required:
- Strong leadership and team management skills
- Advanced proficiency in WMS, TMS, and Excel-based reporting
- Analytical thinking and problem-solving mindset
- In-depth knowledge of warehouse compliance, safety, and food handling standards
Key Performance Indicators (KPIs):
- Inventory accuracy and stock aging
- Order fulfillment rate and on-time delivery
- Operational cost per shipment
- Compliance and audit scores
- Employee performance and safety adherenceRole & responsibilities
Preferred candidate profile
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: ZeptoLocation(s): Mumbai
Keyskills: Last-Mile & Middle-Mile Logistics Inventory Management Warehouse Management Warehouse Operations KPI Tracking Cost Management Safety Management Process Improvement
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