Global Service Desk @ Msr Cosmos It Llp

Job Description

Hiring for Global service desk Location: Bangalore Experience: 2 to 8yrs Experience CTC 7.5LPA Shifts: US Shifts Weekends: 2 Rotational week off Education: Any Graduate Notice Period: Immediate Contact- Aishwarya hidden_mobile / mail on hidden_email JD Logging call received by Business Users from Email/Phone/Web Hardware fault diagnosis & isolation on desktops / laptops. 1st level of support on under warranty. OS Support on Windows XP, Windows Vista, Windows 7, Windows 10 & other System Software support. Software Support on Office Automation, Anti-virus software, E-Mail Client Providing REMOTE SUPPORT to the calls logged by the out location branches Configure / troubleshoot network connectivity of desktops / laptops Troubleshooting related to Internet, Intranet. Laptop/Desktop Encryption Support. Configuring the print servers & resolving printing problems of the users Performing any Install, Move, Add or change (IMAC) at the client level Support for 2 factor. authentication, VPN connectivity support Basic support (L2) on RF-Guns / PPAD Management. Escalating and Coordinating with respective team in case the issue is not resolved with the initial troubleshooting. Basic Support (L2) on Voice / Video-Conferencing (VC) Management (Client Side). Escalating and Coordinating with respective vendor and/or team in case of Voice/VC equipment failure. Co-ordinate and escalation with other support groups

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Others
Functional Area: Not Applicable
Role/Responsibilies: Global Service Desk

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Keyskills:   Software Support Remote Support Network Connectivity Troubleshooting Print Servers IMAC Hardware fault diagnosis OS Support Encryption Support VPN Connectivity Support RFGuns PPAD Management VoiceVideoConferencing Management