Engineer - Technical Support Center @ Tata Communications

Job Description

Broad outline of the Role The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Purpose - Broad objective of the role Size and Scope of Role - No. of direct reports Size and Scope of Role - Total team size Minimum qualification & experience Graduate with 0-4 years of experience Other knowledge/skills Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain Key Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal. teams Ensure SLA are achieved and work proactively to maintain the same. Technical Competencies Knowledge / Skills Communication Skills

Employement Category:

Employement Type: Full time
Industry: Telecom / ISP
Role Category: Telecom / ISP
Functional Area: Not Applicable
Role/Responsibilies: Engineer - Technical Support Center

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Keyskills:   Troubleshooting Escalation management SLA management Communication Skills Problemsolving Customer service support