IT Support Engineer II @ NCR Corporation

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IT Support Engineer II

NCR Corporation
0 - 6 years
Chennai
8 months ago
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Job Description

Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

PRIMARY RESPONSIBILITIES

Processing requests per ITIL framework and within defined SLA.
Meeting or exceeding predefined KPI and SLA targets.
Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components.
Provide remote and on-site support to users experiencing hardware problems.
Perform hardware upgrades and replacements as needed.
Maintain accurate records of support requests and resolutions.
Collaborate with other IT team members to resolve complex issues.
Educate users on best practices for laptop maintenance and usage.
Ensure compliance with company policies and procedures.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Chennai

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Keyskills: Engineer II Usage Operational excellence Customer satisfaction Finance IT support ITIL framework Hardware Profit growth Recruitment

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IT Support Engineer II @ NCR Corporation

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