Someone who has experience working on Level 1/Level 2 support tickets.
Addressing queries within a stipulated time frame and adhering to SLA.
Experience in replying to customer queries via chat bots etc. would be helpful.
Good proficiency in written and spoken English.
Junior or mid level preferred, someone who's got experience in admin or back-office tasks.
Hiring organization Date posted PDF Export
Position: Customer Support Executive
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Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full time