Cloud Support Engineer - Pune - Sailpoint
- Sailpoint Technologies
- 3 - 5 years
- Pune
- 10 days ago
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Job Description
The Cloud Support Engineer is part of our Services Support team and plays an important role in post implementation support of SailPoint s Identity as a Service offering, IdentityNow. You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and works with the larger team to help resolve them to ensure the success of the customer and the highest customer satisfaction. Responsibilities:
- Effectively resolve or help resolve customer support issues.
- Keep customers fully updated on the progress of their issues.
- Support for the IdentityNow product in client environments.
- Works closely with DevOps, Sustaining, Engineering and the rest of the Support team to help solve Out-Of-The-Box issues.
- Works with clients post implementation for support concerns, including providing self-service resources.
- Resolves or escalates cases, using our Salesforce Case Management System
- Sales and POC Support
Requirements:
- 3-5+ years of support experience
- At least 1 years working with a SaaS product / service
- Experience with the following web technologies: XML, SAML, SPML/SOAP, Web and Application Servers, HTML
- Experience setting up and installing software on both Windows and Unix (Linux, Sun, HP, AIX) platforms
- Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
- Experience with Directories (LDAP, AD)
- Network troubleshooting skills
Nice to have Skills:
- Experience with SSO platforms
- Experience with enterprise systems (SAP, PeopleSoft)
- Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
- Security software or internal IT audit experience
- Knowledge of programming languages such as Java, .NET or C++
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time
Contact Details:
Company: Sailpoint TechnologiesLocation(s): Pune
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Keyskills: Unix Aix C++ SAP Linux LDAP MySQL Customer support Windows Oracle
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₹ 5-10 Lacs P.A
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