Voice and Accent Trainer - Hyderabad
- Teleperformance
- 2 - 6 years
- Hyderabad
- 14 days ago
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Job Description
Please find the below JD for Voice & Accent Trainer Position!!!
Location Hyderabad (On-site)
Desired Candidate Profile:
- Graduate with excellent spoken and written English.
- At least 2yrs work experience in Training in Soft Skills Training in a similar environment (preferably servicing US customers)
- Excellent communication and presentation skills
- Good command over English and ability to train on language skills.
- Exceptional reporting and analysis skills
- Strong analytical, conceptual, and problem-solving abilities required.
- Ability to work in a fast-paced environment with minimal supervision.
- Self-motivated team player with high energy levels and passion for training
- Feedback skills to inspire Agents to improve performance.
- Leadership, conflict management and problem-solving qualities.
- Go-getter attitude with multitasking capability
- Open to work in rotational shifts
Job Description:
- Develop be spoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff.
- Provide inputs for training to assist reducing the learning curve of new hires.
- Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques.
- Develop Training Planner for the year based on the Training Needs Assessment.
- Deliver relevant training program under specified timelines.
- Ensure individual and organization wide training needs are fulfilled.
- Coordinate with Operations for successful implementation of training modules
- Closely track progress and maintain records of all training activities.
- Monitor trainees progress and provide feedback to them and their managers on an ongoing basis.
- To play an active role in training the Trainers
- Creating reports and training dashboards for client and stakeholders
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Corporate Training
Role: Voice & Accent Trainer
Employement Type: Freshers
Contact Details:
Company: TeleperformanceLocation(s): Hyderabad
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₹ -5 Lacs P.A
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