Trainer - Pune,Bengaluru/Bangalore,Hyderabad
- Fidelity National
- 3 - 6 years
- Multi-City, India
- 14 days ago
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- Hyderabad,Telangana, Pune,Maharashtra, Bengaluru
Job Description
KNOWLEDGE AND SKILLS
The following are key knowledge areas required:
- Know how to develop and deliver training programs
- Knowledge of training modes and methods
SKILLS & ABILITIES
The following are the Skill and Ability areas required:
- Communication: Written, Spoken and Comprehension, to be able to effectively communicate and resolve issues
- Ethics and Code of conduct: to be able to determine ethical and moral implications, actions of a situation, Stringently follow them and ensure that the team assigned also adhere to
- Ability to learn and consistently improve on performance
- People handling Skills: to be able to handle various types of people effectively while achieving all set goals of task, projects, process or client
- Eye for detail and high standard s of excellence and achievement
- Patience and ability to main positive attitude
- Analytical skills: be able to focus, identify and resolve problems and situations
- Conflict resolutions: to be able to effectively resolve conflicts
- Planning and organizational Skills
- Tenacity to see things through
- Ability to deliver training
- Ability to plan and prioritize all tasks
- Taking ownership and driving business results through training
- Ability to speak for extended hours and conduct classrooms
- Ability to work in shifts and for extended hours, if required
- Ability to travel-domestically and internationally, if required
KEY ROLES AND RESPONSIBILITIES:
The following are general responsibilities of a trainer:
- To ensure that all employees from the process assigned to are provided with the knowledge of FNFI business practices and Procedures
- To design, create and deliver job specific training to all new/existing employees
- To effectively communicate with internal and external clients and manage related challenges and conflicts
- To consistently improve new employee training material and procedures
- To regularly plan and hold coaching and feedback sessions with employees
- To evaluate and measure training activities and effectiveness
- To participate/Spearhead projects-Process and Business
- To get effectively cross trained on various areas of the industry and become competent
- Define objectives for a course and/or curriculum.
- Outline the concept for a course or curriculum, defining (needs for) the course medium, content delivery, assessments, accompanying materials, and complementary learning approaches.
- Design quizzes and meaningful course interactions to increase learning and retention.
- Use PowerPoint to draft screen layouts, graphics and interactions appropriate to the content.
Requirement:
- Need to be Graduate.
- Train the Trainer Certified will be an added advantage
- Only Candidates who have a proven track record in conducting soft skills training session.
- Previous experience in facilitating workshops or programs focused in communication, Leadership, teamwork, emotional intelligence and other soft skills is essential.
Job Classification
Industry: BPO / Call CentreFunctional Area: BPO / Call Centre
Role Category: Corporate Training
Role: Communication Trainer
Employement Type: Full time
Contact Details:
Company: Fidelity NationalLocation(s): Multi-City, India
Keyskills: Learning Strategies Training and Development
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Fidelity National Financial (NYSE: FNF) is the World€™s largest Title Insurance Company and it is recognized as one of the best managed and most admired companies in the US. Fidelity National Financial India is a wholly owned subsidiary of FNF and provides a spectrum of knowledge and bus...
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