Sales Transaction Administrator @ Equinix

The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.

Responsibilities

• Create termination paperwork for customers and ensure prompt processing of necessary actions

• Monitor and manage system requests related to terminations

• Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers

• Engages with internal cross-functional/regional stakeholders on approvals and dependent activities

• Keep all impacted teams informed and provide visibility of the terminations process

• Research customer agreements, terms, and any specifics that may affect the termination process

• Utilizes diverse organizational tools, data, and assets to support operational activities

• Obtains management or exception approvals by providing summarized background

• Ensure Early Termination Fees (ETF) are properly calculated per customer contract

• Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures

• Handles internal/external customer escalation, and creates post-mortem analysis

• Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members

Qualifications

• 2 years of relevant professional experience

• Bachelors degree

• Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department

• Excellent MS Office skills (Word, Excel, PowerPoint etc.)

• Ability to explain complex information simply and clearly

• Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)

• Excellent organizational, communication, and interpersonal skills

• Proven track record optimizing the operational customer experience and handling escalations methodically

• Experience working cross-regions, with sales and other cross-functional departments

• Ability to work independently and adapt in a fast-paced, international environment

• Fluency in English (written and verbal) is a must, additional languages are a plus