Regional Customer Experience Manager - Mumbai @ Pfizer

Through the power of our seven portfolios, we have an unparalleled opportunity to learn faster, act quicker, and be bolder. Whether you are responsible for leading commercial strategies or supporting the development and implementation, your role can transform the way we launch our products to get them into the hands of patients faster and with more impact.

You will apply your business and analytical expertise to financial, resource and portfolio data to improve business decision making to elevate our operating model. You will manage periodic and adhoc financial and resource analytics and dashboards, aggregating and interpreting data into meaningful and timely information, proposing options, recommendations and actions. You will partner with the Business Director and other leaders to plan and execute against business strategy, managing assigned financial and sourcing aspects of strategic initiatives relating to advances in our operating model.

As a Manager, you provide guidance to operational teams for managing projects. Your planning skills will help in preparing forecasts for resource requirements, and providing areas of improvement for products, processes or services. Through your comprehensive knowledge of principles, concepts and theories of the discipline, you will also work towards advancing new concepts and methodologies. You will be able to take a leadership role to facilitate agreements between different teams.

Through your expertise and extensive knowledge, you will be able to foster a culture that promotes innovation and thrives on doing better for patients.

• Provide guidance, lead/co-lead projects, manage own time to meet objectives and plan resource requirements for projects across the Department.
• Leverage Business Operations and sales force business applications to achieve organization goals.
• Support the activities of vendor oversight as needed in partnership with Global Procurement and CoE (Center of Excellence).
• Support in the oversight of key metrics and quality measures and provide analytical support and expertise for key projects.
• Serve as operational support lead and point of contact for various cross-functional partners.
• Collaborate with internal teams to create landing pages and optimize customer experience, instrument conversion/engagement points and optimize user funnels / analyzes web traffic and customer engagement metrics.
• Support team communication effectiveness via team meetings, intranet sites and regular communications.
• Review best practices resulting from programs conducted in the country.
• Work closely with delivery partner to enhance delivery service and drive adherence to contract Key Performance Indicators (KPIs).
• Assess records, prioritize, assign, follow-up, and report on open and closed actions and issues associated with local market implementation.
• Partner with local business units, providing expertise in the development of digital channels that meet business requirements.

• Bachelor's Degree
• 5+ years experience
• Proven ability to drive execution of strategies. training design and delivery experience in the pharmaceutical industry
• Proficient in project management skills
• Market business acumen and ability to lead innovation
• Strong organizational skills and ability to prioritize
• Excellent command of both written and spoken English
• Proficiency in utilizing MS Office Applications

• Master's degree
• Experience in commercial operations and/or sales & marketing
• Experience in a promoted position with people leadership and/or developmental role with demonstrated leadership across peer and manager groups
• Structured Query Language knowledge would be desirable