Sales Transaction Administrator
- Equinix
- 2 - 4 years
- Bengaluru
- 2 months ago
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Job Description
- "The administrator will play a critical role in creating contractual paperwork, handling sensitive contracting information with exceptional due diligence, collaborating with cross-functional stakeholders, and driving regional projects.
Responsibilities
- Create termination paperwork for customers and ensure prompt processing of necessary actions
- Monitor and manage system requests related to terminations
- Proactively communicate with cross-functional teams to efficiently process terminations and provide updates to customers
- Engages with internal cross-functional/regional stakeholders on approvals and dependent activities
- Keep all impacted teams informed and provide visibility of the terminations process
- Research customer agreements, terms, and any specifics that may affect the termination process
- Utilizes diverse organizational tools, data, and assets to support operational activities
- Obtains management or exception approvals by providing summarized background
- Ensure Early Termination Fees (ETF) are properly calculated per customer contract
- Embraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measures
- Handles internal/external customer escalation, and creates post-mortem analysis
- Acts as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team members
Qualifications
- 2 years of relevant professional experience
- Bachelor's degree
- Experience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations department
- Excellent MS Office skills (Word, Excel, PowerPoint etc.)
- Ability to explain complex information simply and clearly
- Business-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)
- Excellent organizational, communication, and interpersonal skills
- Proven track record optimizing the operational customer experience and handling escalations methodically
- Experience working cross-regions, with sales and other cross-functional departments
- Ability to work independently and adapt in a fast-paced, international environment
- Fluency in English (written and verbal) is a must, additional languages are a plus"
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Services & Consulting
Role Category: Sales Support & Operations
Role: Sales Support & Operations - Other
Employement Type: Full time
Contact Details:
Company: EquinixLocation(s): Bengaluru
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Equinix (Nasdaq: EQIX) is the worlds digital infrastructure company, enabling digital leaders to harness a trusted platform to bring together and interconnect the foundational infrastructure that powers their success. Equinix enables todays businesses to access all the right places, partners and pos...
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