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CRM -Executive/Sr Executive @ Medi Assist

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 CRM -Executive/Sr Executive

Job Description

Role: Executive / Sr Executive - Account Management (CRM)


  • Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
  • Track and control documents to ensure TAT of claims/cards as per SLA.
  • Feedback from Insurers and Corporates.
  • Additional revenue opportunities from existing Corporates.

Non voice coordinator


  • Respond to queries from the employees of the corporate through e-mails.
  • Maintain weekly reports on claims and queries and the TAT of the same
  • Escalate issues as per the escalation matrix.
  • To attend to any other assignments assigned to you from time to time.

Candidates must have TPA experience


Interested candidates can reach out via email at va**********i@me*******t.in

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Medi Assist
Location(s): Mumbai

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Keyskills:   Client Support Escalation Management Insurance Claims Broker Solving Queries Claim Investigation Customer Management Advisory Client Satisfaction Customer Support Insurance Customer Care Escalations Claim Settlement Customer Service Operations Customer Handling

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₹ -4.5 Lacs P.A

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Medi Assist

Medi Assist is a third-party administrator (TPA) which provides a range of wellness programs and value-added services to corporate employees and individuals. It offers health benefits administration services including cashless claims management, reimbursements, pharmacy benefits. Medi Assist sends a...