Customer Engagement Executive (Banca) @ Axis Max Life

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Customer Engagement Executive (Banca)

Axis Max Life
1 - 5 years
Delhi, NCR
2 months ago
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Job Description

Role & responsibilities

DRIVING OPERATIONAL EFFICIENCIES & DISTRIBUTION ENAGAGEMENT

Daily WIP management
Weekly/Fort-nightly Governance calls/Meetings
Quality of Business discussions and drive issuance/ leakage/ Persistency/ E2R/ Free-look / Claims at zone/cluster level
Processing post issuance customer requests(POS)
Driving Persistency for the zone.

2) ESCALATION & QUERY MGMT Single point of contact for escalations management (service query / Under writing/URMU / claims)

3) TRAINING: Train and educate sales team on the various ops process, underwriting guidelines, new initiatives and address FAQs

Knowledge and skills required:

Good communication skills
Customer centric approach
Process documentation and systems approach
Previous experience preferably in relationship management and cross functional engagement
Computer skills in using databases and office management software including spreadsheets/presentation skills.

Preferred candidate profile

Graduate / Post-Graduate in any discipline.
2-3 years experience in operations or customer services
Knowledge of service quality is required

Job Classification

Industry: Insurance
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: Axis Max Life
Location(s): Delhi, NCR

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Keyskills: Customer Engagement Customer Support Customer Service Branch Operations Customer Experience Customer Retention Customer Handling

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Axis Max Life

About Accenture\\r\\n\\r\\n \\r\\n\\r\\nAccenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Op...

Customer Engagement Executive (Banca) @ Axis Max Life

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