Gainsight Administrator - Hyderabad
- Zenoti
- 5 - 7 years
- Hyderabad
- 2 months ago
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Job Description
As part of the CX Operations team you would be entrusted the responsibility of collaborating with the business leaders and the project teams to track key performance metrics as we strive for effortless onboarding of our customers while enhancing the customer experience. You will be playing a pivotal role in maintain the drum beat of project cadence and focus on quality by leveraging the vast data available across multiple systems.
What will I be doing?
- Build and maintain high quality dashboards to drive awareness and understanding of key business metrics
- Conduct high quality analysis to generate useful insights that can be easily consumed by business leaders
- Work closely with engineering teams to evaluate large datasets for quality, accuracy, and perform advanced data analysis using Excel to assess initial data quality
- Build automations of routine and repeated tasks
What skills do I need?
- 5+ years in an analytics role in Business Operations.
- Hands-on experience in creating statistical models; understanding when to use which model to fit the data better.
- Strong knowledge and hands-on experience of Power BI and able to write complex DAX queries.
- Self-starter, curious, accountable, enjoys a healthy level of autonomy, strong work ethic, and success in a fast-paced, high-intensity operations environment.
- Extensive experience relaying technical and non-technical information clearly and concisely
- Demonstrated expert problem-solving and analytical skills.
- Excellent oral and written communication skills.
- Excellence in multitasking and managing multiple high-priority customer engagements in parallel
- Ability to assess complex client environments and workflows and arrive at integration solutions to satisfy seamless experience between our platform and theirs.
- An understanding of SaaS business and apply this to everyday problem-solving
- Bachelor s degree in engineering (Pref Computer Science). An advanced degree in any of the areas above would be a plus.
Job Classification
Industry: Software ProductFunctional Area: Software Product
Role Category: Administration
Role: Office Admin
Employement Type: Full time
Contact Details:
Company: ZenotiLocation(s): Hyderabad
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Keyskills: Computer science Data analysis Nutrition Customer retention Stress management Wellness Data quality Analytics CRM Business operations
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Zenoti
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