Customer Care Executive - Mumbai - P. D.
- D. Hinduja Hospital
- 1 - 6 years
- Mumbai
- 2 months ago
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Job Description
Role & responsibilities
- Liasoning with the various departments such as billing, doctor, Nursing, Security to provide proper information on time whenever asked by patient.
- Handling Patient Complaints & Grievance &trying to resolve it by following up with concerned responsible person/department on immediate basis.
- Guiding the Patient & giving them special assistance as & when required or if any information comes from Front Office/Nursing /Technician Staff, Doctor, Asst. Manager where patient/Relative requires immediate attention.
- Taking Daily Routine Rounds for all In-Patients to make sure of their comfortable stay & proper services.
- Handover of the Feedback form & collecting it back from the patient/Relative prior to discharge.
- Checking & tallying of Feedbacks received with MIS.
- Handling the customer care desk, solving queries and ensuring it is sorted.
- Doing Pre-admission calls and counseling patient about the hospital guidelines.
- Handling agitated patient and resolving their issue at the same time.
- Updating of OPD forms & daily checking OPD courtesy call list.
- Handling health checkup patients, IPD patients & to ensure their experience in the hospital satisfactory.
Job Classification
Industry: Medical Services / HospitalFunctional Area: Medical Services / Hospital
Role Category: Other Hospital Staff
Role: Patient Service Assistant
Employement Type: Full time
Contact Details:
Company: D. Hinduja HospitalLocation(s): Mumbai
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₹ 2.5-5 Lacs P.A
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D. Hinduja Hospital
About company.Company InfoAddress:P. D. Hinduja Hospital & Medical Research Centre (Khar), Marvella Building, 724, 11th Road, Khar West, Mumbai, Maharashtra 400052
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