Deputy Manager - Transactional Services @ Better Hire

Job Description

Job Title: Deputy Manager/Manager Transactional Services What can you expect An opportunity to lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions. Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight. People (team) engagement and development What is in it for you Solid platform to. demonstrate your leadership skills Build strong network across our organization Enhance your skills via various development programs offered in-house All benefits as per the location HR policy will be applicable We Will Count On You For Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses. Demonstrates basic knowledge of market practices within technical domain areas Networks with external groups to increase own knowledge of the technical area. Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards. Able to lead team members in day-to-day operations to ensure accuracy and quality of work in order to provide outstanding client service. Ensure Compliance adherence to internal and external regulators guidelines Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines. Has good understanding of the concept of operational risk and how this is controlled within organization/department. Helps teams minimize E&O exposure. Manage migrations seamlessly This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution Ensure team members are trained adequately and all training documents/records maintained within the team. Manage capacity planning and forecasting Ensure leave policy as per business demands Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan Personally coaches and develops team members spending adequate time with them. Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings Embed a continuous improvement culture by motivating & influencing teams to drive process improvement Participate in central projects and deliver as per the agreed objectives Knowledge And Skills Excellent communication and leadership skills Organizational and time-management skills Decision making skills Problem solving skills Knowledge of Reinsurance Broking business and the related terminologies. In-depth knowledge of performance metrics Ability to prioritize and handle multiple tasks/projects during peak volume periods Collaborative mindset across levels and teams Good command on MS Office applications (MS-Excel, MS-Word) Interpersonal and Influencing skills Communication skills Analytical abilities Rigor and Agility Education Graduate (Commerce preferable) Eligibility 8+ years of experience in Reinsurance broking in the operations area Should have undertaken the responsibility of coaching / mentoring team members Working in global environment What makes you stand out Adaptable communicator, facilitator, influencer and problem solver Good relationship skills, Proven ability to work on own initiative as well as in a team Ability to multi-task and prioritize time effectively CII Certification Past experience of leading a team of 10-15 members Proven Reinsurance domain knowledge Excellent Team Management Skills This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Back Office OperationsCustomer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Deputy Manager - Transactional Services

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Keyskills:   Leadership skills Change Management People engagement Operational risk management Capacity planning Forecasting Performance reviews Succession Planning Attrition management Stakeholder management Continuous improvement culture Interpersonal skills Operational delivery Technical insurance knowledge Market practices knowledge Compliance adherence Coaching development MS Office applications Analytical abilities