Cluster Manager
- IndiaMART
- 5 - 10 years
- Noida, Gurugram
- 7 months ago
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Job Description
Were looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at
optimal efficiency.
- Client Experience: Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and satisfaction.
- Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.
- Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.
- Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
- Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.
Key Skills
- Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.
- Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
- Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
- Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
- Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
- Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.
Job Classification
Industry: Internet (E-Commerce)Functional Area / Department: Sales & Business DevelopmentRole Category: Enterprise & B2B SalesRole: Sales Head (B2B)Employement Type: Full timeContact Details:
Company: IndiaMARTLocation(s): Noida, Gurugram
Keyskills: Telesales B2B Sales Client Relationship Team Handling Sales Strategy Revenue Generation Client Handling
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IndiaMART
IndiaMART is Indias largest B2B online marketplace that connects buyers and sellers across the country. It helps small and medium businesses grow by providing a digital platform to showcase their products and services and reach customers easily. IndiaMART operates across multiple product categorie...
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