Unit Manager ERM @ ICICI Bank

Job Description

• Managing a team of (1520) Relationship Managers handling portfolio of Privilege Banking customers for ICICI Bank.
• Ensuring 100% of RMs meet and or exceed their overall KRA (Sales Target, Customer satisfaction and experience, Quality and Productivity standards)
• Providing consistent, balanced and timely performance feedback on RMs performance.
• Ensuring a positive work environment, continuous learning and high quality experience for your team.
• Providing leadership and managing all operational/sales/service requests.
• Effectively communicating change in operating procedures and processes to ensureteam understanding, retention and appropriate execution.
• Managing adherence to schedule for the team Timely logins & staff time management and Break Management.
• Identify coaching and training needs for team members to deliver better service delivery and Sales

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Keyskills:   retail sales key account development relationship management sales cross selling sales management