Team Leader @ Reflective Customer

Job Description

• Supervising and guiding team members to ensure they meet performance goals and deliver high-quality service.
• Providing training, coaching, and mentoring to team members to enhance their skills and performance.
• Monitoring team performance, identifying areas for improvement, and implementing corrective actions as needed.
• Ensuring that team members provide excellent customer service and resolve customer queries or issues effectively.
• Identifying process inefficiencies and implementing improvements to enhance team productivity and efficiency. Preparing and presenting regular reports on team performance and key metrics to senior management.
• Facilitating communication between team members, other departments, and management to ensure smooth operations.
• Addressing escalated customer issues or complex situations, and finding effective solutions.
• Ensuring that team members adhere to company policies, procedures, and guidelines.
• Promoting a positive team culture and fostering teamwork and collaboration among team members.

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Keyskills:   team leading skills adaptability team management skills decision-making communication skills customer focus technical skills problem solving