Team Leader - Insurance Operations @ Reflective Customer

Job Description

Team Leader - Insurance Operations Apply Now Jobnumber MGS01921 Closing date 04-Jun-2024 Job Purpose Provide value added services to Insurance Operations Unit, its activities, functions efficiently and accurately in accordance with OPM and SOPs within established turnaround time to enhance customer satisfaction through optimum utilization of resources. Key Result Areas Key Result Areas Verification and Authorization of Life & General Insurance onboarding applications within stipulated TAT Verification and Authorization of maintenance / servicing related requests within stipulated TAT Ensure all onboarding and servicing requests are processed in compliance with banks OPM/SOPs. Coordination with insurance companies for onboarding approvals and servicing request closures MIS reportings for business, finance, payout teams, quality, sales governance within agreed TAT Reconciliation of claw backs, commissions receivable and VAT entries. Authorization of. financial transactions for banks income booking and transferring premiums to respective insurance companies accounts Checking of VAT related transactions in compliance to the FTA guidelines. Checking of refunds and cancellation requests. Checking of premium allocation of transferred amounts to respective insurance providers Handling of units common mail box with complete accuracy and timely responses Handling of all kinds of process related queries over the call from front line, insurance companies, Product / business team, call back teams, etc. Undertake other assignments / business requests as assigned by the Team Leader and Unit Manager. Tracking of system issues and intimating to Team Leader / Unit Manager for resolution. Identification of manual activities / touch points in the unit and sharing with Team Leader / Unit Manager for automation. Operating Environment, Framework and Boundaries, Working Relationships Strict compliance to Banks policies and procedures To interact / communicate on daily basis with internal staff within the team, Team leaders, internal compliance, Insurance companies, sales and branch staffs. Operate in a high pressure Insurance process driven environment Close coordination with Mashreq sales staffs of entire UAE to process all kinds of transactions efficiently. To support the unit, team lead & unit manager in day to day activities of the unit. Problem Solving Checking of all cases with strict adherence to approved delegated authorities and ensure strict implementation of the same. Follow the escalation matrix for all follow-ups. Use of best judgements in checking / processing of all the above listed activities and to interpret the situation and handle complex / odd cases. Knowledge, Skills and Experience (Continued) Knowledge, Skills And Experience Comprehensive knowledge of general banking and Insurance products and services Conversant with local banks policies, procedures, rules and regulations Capable of handling multiple tasks with strong inter personal and communication skills. Should have good knowledge of MS Office, with advanced proficiency in MS Excel Should be customer focused and achievement oriented Graduate with 5-7 years of work experience in insurance, admin / operations environment

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Team Leader - Insurance Operations

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Keyskills:   Insurance Operations Verification Authorization MIS Reporting Reconciliation Financial Transactions Compliance VAT Refunds Process Management Customer Service Problem Solving MS Office MS Excel Premium Allocation