National Head - Customer Service/After Sales @ Stepup Consultancy

Job Description

National Head- Customer Service-After Sales Service-Medical Equipment Education/Skillset/Experience: - Candidate should have Degree in Electronics/Electrical engineering with 15-20 years of service experience with min 5 years in National role. An MBA is a preferred choice. - Excellent in communication skills. - Must have Experience in Healthcare Domain. Experience in Healthcare Imaging technologies will be an added advantage. Location: Head Office, Gurgaon Level: Deputy General Manager Job Responsibilities : - Supporting a team of 20 RSM/ASM, 25 Channel Partners working in field across India for the smooth service delivery to customers. Strategic Planning & Execution: - Devise Service Strategy for each of the product line. - Initiate and lead the activities to implement strategy - Hand in Hand Co-Ordination with Sales Team to grow Business Network Planning: - Optimize the service delivery network across India as per business needs. - Identify, Evaluate and Appoint. efficient and energized resources as a part of network. - Design, Implement & Monitor Partner Evaluation tools and KPI Operational Management: - Drive service KPI's and Customer Satisfaction - Continuous rigor and drive for change to bring operational excellence. - Regular interlocks between service & sales team for customer Issues and business development Service Business & Cost: - Drive Service Business and Revenue Targets for the year. - Bring Operational efficiency to control cost. Design measures to control parts and labor cost. - Drive service pricing initiatives and contracts portfolio to suite market and business needs. People Management: - Utilize the Performance and Development Plan to communicate and assess performance objectives, competency lists and development plans for direct reports - Ensure effective performance management system is implemented and aligned with overall organization. - Provide support, recognition and feedback to assist associates to achieve their performance standards - Act as coach, guide and mentor employees

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Service / Installation / RepairMaintenance
Functional Area: Not Applicable
Role/Responsibilies: National Head - Customer Service/After Sales

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Keyskills:   Electronics Electrical engineering Communication skills Healthcare Domain Healthcare Imaging technologies