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HR and Admin Manager @ Wroots Global

Home > Customer Care Executive (Call Centre)

 HR and Admin Manager

Job Description

Results-driven HR and Admin Professional with a proven track record in managing and enhancing human resources and administrative functions. Skilled in talent acquisition, employee engagement, performance management, policy development, and regulatory compliance. Strong ability to build and maintain positive relationships with employees and stakeholders. Committed to driving organizational success through effective HR strategies and efficient administrative operations. Experience: Talent Acquisition: Successfully sourced, screened, and hired top-tier talent across various positions. Utilized innovative recruitment strategies, including social media platforms, job boards, and networking events. Conducted interviews, assessed candidate qualifications, and facilitated the onboarding process. Employee Relations: Developed and implemented initiatives to foster a positive work environment and enhance employee satisfaction. Addressed employee concerns, managed conflict resolution, and. promoted open communication channels. Conducted employee surveys and utilized feedback to drive improvements in employee engagement. Performance Management: Implemented performance appraisal systems to evaluate employee performance and provide constructive feedback. Developed training and development programs to enhance employee skills and knowledge. Monitored performance metrics and identified areas for improvement. Policy Development: Created and updated HR policies, procedures, and employee handbooks in compliance with legal requirements and industry best practices. Ensured consistent application of policies and adherence to local labor laws. Provided guidance to employees and management regarding HR policies and procedures. Regulatory Compliance: Stayed up-to-date with labor laws, regulations, and industry trends to ensure compliance. Conducted internal audits and implemented corrective actions to address compliance gaps. Maintained accurate records and documentation related to employment laws, employee benefits, and payroll. Administrative Support: Managed daily administrative operations, including office management, facilities coordination, travel arrangements, and vendor relationships. Oversaw budgeting and expense control measures. Coordinated meetings, events, and conferences. Skills: Talent Acquisition and Recruitment Employee Relations and Engagement Performance Management Policy Development and Compliance Regulatory Knowledge (employment laws, labor regulations) Training and Development Administrative Support Conflict Resolution HRIS and Payroll Systems Microsoft Office Suite Education: Bachelor's Degree

Employement Category:

Employement Type: Full time
Industry: Personal Care / Beauty
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: HR and Admin Manager

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Keyskills:   Performance Management Training Development Administrative Support Conflict Resolution Talent Acquisition Recruitment Employee Relations Engagement Policy Development Compliance Regulatory Knowledge employment laws labor regulations HRIS Payroll Systems Microsoft Office Suite

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Wroots Global

Wroots Global Private Limited