Online Reputation Management Expert @ Fondstaff

Job Description

Manager ORM App Specialist Experience: 8+ years Salary: INR 2,08,000 / month Expected Notice Period: 2 to 4 Weeks Shift: (GMT+05:30) Asia/Kolkata (IST) Opportunity Type: Onsite (Bengaluru) Placement Type: Full-Time Permanent (*Note: This is a requirement for one of Uplers" clients) What do you need for this opportunity Primary Skills: Online Customer/User Query Resolve, Online Reputation Management (ORM), Social brand management, Social ListeningSocial Listening Tools, Social Media platforms, LinkedIn, Strong Attention to Detail Assessment: Role based AI Screening covering Communication and Technical Skills Our Hiring Partner is Looking for: Manager ORM App Specialist who is passionate about their work, eager to learn and grow, and who is committed to delivering exceptional results. If you are a team player, with a positive attitude and a desire to make a difference, then we want to hear from you. Roles & Responsibilities Company Overview: Lyca Digital is an arm. of Lyca Mobile / Lyca Group. Lyca delivers robust technology platforms and innovative digital marketing services. LycaDigital provides a spectrum of services enabling a complete digital transformation of the customer experience. With this objective, our service portfolio is vast, touching upon practically everything digital- from developing cloud-based e-commerce platforms to digital marketing. The list of services includes Web & Mobile Apps development, customer UI/UX design and development, Digital marketing, Social media marketing, Email marketing, Search engine optimization, Quality assurance and testing. Driving these actions are a bunch of young, spirited professionals. Lyca Digital provides services in Europe, Australia & USA, for industries like telecom, entertainment, travel and healthcare. Job Summary: The individual tracks and monitors country-wise apps. Prepares reports A good hands-on with MS Excel and formulae helps in easy and pictorial report generation. Also, understands customer behaviour, does market research, tracks web engine and social media behaviours and draws insights with conclusions. Good knowledge in short-form or copywriting helps in self-addressing the queries or mentions without an external help. Hands-on in social listening tools to address mentions and replies to customers. Responsibilities: Tracking and monitoring country-wise app ratings Identifying customer pain points and areas of improvement. Create and publish periodic reports on various metrics, data points, and insights. Tracking Social and PR-related app conversations - search engine behaviours, social media, forums, blogs, ratings, reviews, etc. Crisis management skills to manage negative events or sentiments online Promptly respond to our brand audiences within a specified turn-around time Track and Analyze competitor app performance & provide suggestions to the brand for improvements. Crisis management skills to manage negative events or sentiments online Promptly respond to our brand audiences within a specified turn-around time Analyse competitor's performance & provide suggestions to the brand for improvements. Ideal Candidate: Good Communication skills ability to communicate and present to stakeholders and country heads Good Comprehensive skills Pro-Active, eager to learn, passionate, open for new explorations Good on Social listening replies, mentions & social listening tools Social Brand Management Good in short-form content Project Requirements: Skillsets: Min. 8 Years of Experience ORM, Response management, Social Listening, Online query generation. Experience in Social Listening Tools, Social Media Tools Knowledge in short form/copies and social media is required. Additional NOTES: Shift: General (Flexible in timings) Nature of Job: Permanent Payroll with Lyca Digital, 100% Full-time Work From Office (5 Days Working) Reports To: VP - Customer Engagement, CE Practice Department / Function: Customer Experience Band: S2, M1, M2 About our Hiring Partner: By providing powerful technology solutions and creative, cutting-edge marketing campaigns, we strive to become an industry leader in innovative digital solutions. Our services cover the entirety of digital transformation, from developing cloud-based e-commerce platforms for telecom service providers to executing effective promotional strategies such as social media, email marketing, search engine optimization/search engine marketing (SEO/SEM), and quality assurance testing. Our mission is to meet the evolving needs of our brands and deliver superior customer experiences through state-of-the-art technologies. We are presently offering our services in Europe, Australia & USA for industries such as telecom, entertainment, travel, and healthcare. All working towards creating a superior digital experience for our customers! About Uplers: Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant permanent opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement. You will also be assigned to a dedicated Talent Success Coach during the engagement. (Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well). So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Data EntrySelf Employed / Freelancer
Functional Area: Not Applicable
Role/Responsibilies: Online Reputation Management Expert

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Keyskills:   Social Listening ORM Social Listening Online CustomerUser Query Resolve Online Reputation Management ORM Social brand management Social Listening Tools Social Media platforms LinkedIn Strong Attention to Detail Response management Online query generation Social Media Tools Knowledge in short formcopies social media