Urgent Hiring - Sr.Voice coach/ VNA Trainer @ Noida @ Tech Mahindra

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Urgent Hiring - Sr.Voice coach/ VNA Trainer @ Noida

Tech Mahindra
4 - 9 years
Noida, Gurugram
8 months ago
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Job Description

For any Queries

Mail Re**************1@te*********a.com

Role and Responsibilities:

1-This position is for Communication Training Team

2-Conduct training for NHT batches

3-Conduct refresher for on floor associates

4-Batch and Data handling

5-Floor briefings, PKTs, Dipsticks

6-Attend calibrations

7-Content creation, content up-dation

8-Co-ordination with cross functions to drive the process KPIs

9-Process audits and act as Floor support in the absence of NHT batches

10-Ready to train multiple LOB's across business

11-Summarizing of chats based on inputs provided

12-Provide instructions to summarize each of the provided chat transcripts.

Applicants Specifications & Qualification:

1-Excellent verbal and written communication skills.

2-Excellent interpersonal and customer service skills with attention to details

3-Candidates with prior chat handling experience would be preferred

4-Strong analytical and problem-solving skills

5-Ability to prioritize tasks and to delegate them when appropriate

6-Excellent problem-solving skills

7-Ability to function well in a high-paced and at times stressful environment

8-Candidate should be ready to work in a 24*7environment.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Teaching & Training
Role Category: Corporate Training
Role: Voice & Accent Trainer
Employement Type: Freshers

Contact Details:

Company: Tech Mahindra
Location(s): Noida, Gurugram

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Keyskills: Voice And Accent English Language Training Personality Development Soft Skills Training Accent VNA Leadership Training Grammar Accent Training Soft Skills Behavioural Skills Communication Training Corporate Training Language Training

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...

Urgent Hiring - Sr.Voice coach/ VNA Trainer @ Noida @ Tech Mahindra

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