Team Lead
- Veetechnologies
- 3 - 5 years
- Salem
- 2 years ago
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Job Description
- Mapping business requirements, and coordinating, developing, and implementing the process in line with the preset guidelines.
- Monitoring the overall functioning, identifying improvement areas, and implementing measures to maximize productivity.
- Preparing and presenting various weekly and monthly reports about process/ productivity.
- Monitoring activities like client follow-ups, service reminders, and handling customer grievances
- Ensuring and implementing measures to maximize customer satisfaction.
- Leading, mentoring, and monitoring the performance of team members.
- Conceptualizing and developing need-based training for developing a multi-skilled workforce within sub-processes for optimum efficiency.
- Ensuring all data packets are collected from vendors promptly.
- Verification of all vendor bills.
- Auditing vendor sites and ensuring all requirements are adhered to.
- Inspiring continuous improvement in support Management
Job Classification
Industry: Management ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: VeetechnologiesLocation(s): Salem
Keyskills: Customer satisfaction Billing E-governance Conceptualization Team Leader Vendor Management Continuous improvement Monitoring Auditing
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Vee at Glance - Vee Technologies USA is a global services company dedicated to helping organizations of all sizes to improve their business outcomes. Our diverse portfolio is designed to help organizations increase flexibility and improve performance while simultaneously reduce operating ...
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