Operations Team Lead @ Concentrix

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Operations Team Lead

Concentrix
5 - 10 years
Bengaluru
15 days ago
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Job Description

We are hiring Team Leads for our International Banking processes in Concentrix. There are three different LOB openings across Collections, Voice, and Back Office operations. If you have strong leadership skills and experience in managing teams in international banking, we want to hear from you!

Key Responsibilities:

Lead and manage a team handling International Banking processes (Collections / Voice / Back Office).
Monitor team performance, ensure SLA compliance, and maintain quality standards.
Handle escalations and provide timely resolutions.
Conduct team huddles, coaching sessions, and performance reviews.
Drive process improvements and enhance customer experience.
Ensure compliance with banking regulations and company policies.

Required Skills & Qualifications:

Overall 4+ years of experience in BPO operations, with minimum 1 year as a Team Lead.
Strong communication and leadership skills.
Domain knowledge in Collections /Voice / Back Office banking processes.
Ability to manage performance metrics and achieve targets.
Flexible to work in rotational shifts.

Education:

Graduate in any discipline

Shift: Rotational (including night shifts)

Work location: Bangalore

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: Concentrix
Location(s): Bengaluru

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Keyskills: Lead Operations International Banking International Voice Team Management Call Center Operations Shrinkage SLA Management CSAT Aht Attrition

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Your name (*)

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Concentrix

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Operations Team Lead @ Concentrix

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