Cfs Operations Support Cfs Operations Support
- Zensar
- 3 - 7 years
- Kolkata
- 23 days ago
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Job Description
- Techno-functional skill set to manage support while also guiding the team where they need technical help
- Good understanding of ITIL, ITSM principles
- Grasp on SLA and OLA management
- Ability to create metrics and dashboards to track Operations Health
- Excellent Communication Skills to work with team and build rapport with Customer
- Manage an 11 person Prod Support team to provide committed capacity and level of service
- This role operates in Aus, EMEA, and US Shift
Manager will not be required to be present in all 3 shifts - but will be accountable for teams performance all round - Take care of Scheduling, Rostering, and Leave Management across shifts
- Manage capacity and succession planning
- Manage daily Operations and handle escalations before they are raised
- Create Weekly and Monthly Metrics, Reports to track project health
- Take care of Project Admin activities like Audits, Appraisals, etc.
- Accurately manage Revenue Forecasts and Invoices
- Techno-functional skill set to manage support while also guiding the team where they need technical help
- Good understanding of ITIL, ITSM principles
- Grasp on SLA and OLA management
- Ability to create metrics and dashboards to track Operations Health
- Excellent Communication Skills to work with team and build rapport with Customer
- Manage an 11 person Prod Support team to provide committed capacity and level of service
- This role operates in Aus, EMEA, and US Shift
Manager will not be required to be present in all 3 shifts - but will be accountable for teams performance all round - Take care of Scheduling, Rostering, and Leave Management across shifts
- Manage capacity and succession planning
- Manage daily Operations and handle escalations before they are raised
- Create Weekly and Monthly Metrics, Reports to track project health
- Take care of Project Admin activities like Audits, Appraisals, etc.
- Accurately manage Revenue Forecasts and Invoices
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: ZensarLocation(s): Kolkata
Keyskills: Administration operational support Techno functional ITSM Succession planning Scheduling Management Leave management ITIL Auditing
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