Real-time Adherence (rta) Monitor Chat & Email Operations | Fresher @ Cognizant

Home > Operations

Real-time Adherence (rta) Monitor Chat & Email Operations | Fresher

Cognizant
0 years
Bengaluru
3 days ago
Email to a friend
Report this job

Job Description

Key Responsibilities

Monitor real-time performance for Chat and Email queues to ensure SLA targets are met.
Track agent adherence and ensure representatives remain available and active as per schedule.
Identify and address real-time issues such as:
Agents going out of adherence
Extended breaks or unscheduled time
Low availability affecting SLA
Proactively coordinate with agents to bring them back on track through clear and assertive communication.
Send regular real-time SLA and adherence reports to Team Leads and Managers.
Highlight risks early (SLA breaches, staffing gaps, backlog build-up) and recommend corrective actions.
Maintain and update daily trackers using Excel (adherence logs, SLA trends, productivity summaries).
Support managers during high-volume periods by providing accurate live updates and insights.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations - Other
Employement Type: Freshers

Contact Details:

Company: Cognizant
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: Excel Communication Skills Good Communication In English VLOOKUP Advanced Excel Email Writing

Fraud Alert to job seekers!

₹ 50,000-3 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Operations Manager

Tech Mahindra

7 - 12 years

Hyderabad

5 days ago

₹ 15-17 Lacs P.A.

Field Operations Executive

Gvk Emergency

5 - 8 years

Raipur

5 days ago

₹ Not Disclosed

DMart - Floor Operations

DMart

3 - 6 years

Hyderabad

5 days ago

₹ Not Disclosed

Billing / Cashier / Administration Coordinator / Executive Operations

HCG Manavata Cancer

0 - 5 years

Nasik/Nashik

12 days ago

₹ 2-6 Lacs P.A.

Cognizant

Cognizant Softvision Cognizant Softvision creates impactful end-to-end digital products and solutions that result in relevant, memorable and rewarding interactions between brands and consumers. With a unique approach, we deliver sustainable innovation and business transformation for the world's...

Real-time Adherence (rta) Monitor Chat & Email Operations | Fresher @ Cognizant

Home > Operations