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Operations Manager @ Tech Mahindra

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Tech Mahindra  Operations Manager

Job Description

EDUCATIONAL QUALIFICATIONS:


  • Prefer Bachelors degree from a three-year college or university (BA, B-Com, BSc etc.).

EXPERIENCE :

  • Up to 10 years of work experience in Project Management.
  • Should have handled 200+ head counts.
  • Minimum 5 years of experience in operations with at least 2 years in a managerial capacity.
  • Demonstrate that they understand the job to be performed and manage the process effectively.
  • Demonstrated potential ability to learn customer service skills: empathy, enthusiastic, patience, and problem-solving skills.
  • Willingness to learn and flexible to changes.
  • Aptitude and ability to grasp concepts.
  • Knowledge of data privacy regulations and compliance requirements.
  • Experience with workflow management tools
  • Ability to handle sensitive content and make judgment calls on policy violations.
  • Crisis management skills and ability to work in high-pressure environments.
  • Cultural sensitivity and understanding of diverse global markets.

Preferred candidate profile

  • Communication (Clear written/verbal communication, Email etiquette, Documentation skills)
  • Organization (Time management, Task prioritization, File management)
  • Team Collaboration (Following instructions, Status updates, Cross-functional coordination)
  • Adaptability (Learning new systems, Process changes, Work priorities)
  • Work Ethic (Reliability, Punctuality, Deadline management)
  • Leadership (Team motivation, Conflict resolution, Performance coaching)
  • Stakeholder Management (Client communication, Escalation handling, Relationship building)
  • Decision Making (Data-driven decisions, Problem assessment, Risk evaluation

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Hyderabad

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Keyskills:   GIS Lead Operations Mapping Operations Management Google Maps Geographical Information System

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₹ 15-17 Lacs P.A

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Tech Mahindra

Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...