Operations Manager
- Tech Mahindra
- 7 - 12 years
- Hyderabad
- 4 days ago
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Job Description
EDUCATIONAL QUALIFICATIONS:
- Prefer Bachelors degree from a three-year college or university (BA, B-Com, BSc etc.).
EXPERIENCE :
- Up to 10 years of work experience in Project Management.
- Should have handled 200+ head counts.
- Minimum 5 years of experience in operations with at least 2 years in a managerial capacity.
- Demonstrate that they understand the job to be performed and manage the process effectively.
- Demonstrated potential ability to learn customer service skills: empathy, enthusiastic, patience, and problem-solving skills.
- Willingness to learn and flexible to changes.
- Aptitude and ability to grasp concepts.
- Knowledge of data privacy regulations and compliance requirements.
- Experience with workflow management tools
- Ability to handle sensitive content and make judgment calls on policy violations.
- Crisis management skills and ability to work in high-pressure environments.
- Cultural sensitivity and understanding of diverse global markets.
Preferred candidate profile
- Communication (Clear written/verbal communication, Email etiquette, Documentation skills)
- Organization (Time management, Task prioritization, File management)
- Team Collaboration (Following instructions, Status updates, Cross-functional coordination)
- Adaptability (Learning new systems, Process changes, Work priorities)
- Work Ethic (Reliability, Punctuality, Deadline management)
- Leadership (Team motivation, Conflict resolution, Performance coaching)
- Stakeholder Management (Client communication, Escalation handling, Relationship building)
- Decision Making (Data-driven decisions, Problem assessment, Risk evaluation
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Hyderabad+ View Contact
Keyskills: GIS Lead Operations Mapping Operations Management Google Maps Geographical Information System
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₹ 15-17 Lacs P.A
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Tech Mahindra
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provide...
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