Customer Care Executive @ IGT

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Customer Care Executive

IGT
1 - 5 years
Noida, Gurugram
8 months ago
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Job Description

Role & responsibilities

Serving as the primary point of contact for customers, addressing inquiries related to shipments, deliveries, and services through various communication channels.
Monitoring and updating clients on the status of their shipments, ensuring accurate documentation and timely deliveries.
Addressing and resolving customer complaints promptly, logging and escalating issues as necessary to ensure timely resolution.
Gathering customer feedback to identify areas for service improvement and maintaining detailed records of customer interactions and transactions.
Collaborating with internal teams and third-party vendors to resolve issues, ensuring smooth coordination between various departments to meet customer expectations.

Candidate Eligibility Criteria
* Education: Graduation
* Experience: Minimum 1 year in a BPO environment(Preferred)
* Skill Set: B2 level communication
* Process Type: Email Support
* Shifts: 24x7 rotational (Candidates must be comfortable with night shifts)
* Week Offs: Rotational
* Cab Facility: One-sided cab during odd hours (window: 7 PM 6 AM)

FOR MORE INFO- ha**********r@nl****h.in

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Fortune India
Location(s): Noida, Gurugram

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Keyskills: Blended Process Email Process Chat Process

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₹ 2.5-3.25 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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