desktop support team lead @ Precision Group

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desktop support team lead

Precision Group
3 - 6 years
Mumbai
2 months ago
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Job Description

About the Job Skills

Team Leadership

Customer Service

Problem Management

Technical Troubleshooting

ITIL Framework

Communication Skills

Hardware Support

Software Installation

Ensuring all call get registered in Service Desk.

Call dispatching to respective team.

Maintaining the call track & TAT

Follow up with respective user / engineer for call closer.

L2 level Troubleshooting

Vendor Management for Warranty as well as AMC assets in the support

OS image end to end testing for new deployment with all components

Call Management

SLA Management

User Management

2nd Level troubleshooting

Resource management on site

Vendor Management

Reports - Daily/Weekly/Monthly

Coordination between the departments for various internal projects

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Precision Group
Location(s): Mumbai

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Keyskills: Support Team Lead Software installation Service desk Problem management Customer service Troubleshooting Resource management User management SLA management Desktop support

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Precision Group

Company ProfilePrecision GroupPrecision OfferingsSystem Integration -Data Centers, Networking, Security, Servers & Storage, Software Solutions, Cloud Solutions & End User ComputingInfrastructure Management -End-user Support, Datacenter | Cloud Support, Network Management & Security ManagementBiome...

desktop support team lead @ Precision Group

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