Operations Specialist @ Siera It Services

Job Description

Mandatory Skills:

. .Net Core, C#

        Micro services  (Kubernetes, Docker)

        Grafana & Kibana

        SAP Production & Manufacturing  Execution system

•         ITSM, IT Operations and Critical Ticket Handling 

Responsibilities: 

• Take ownership of MES Core Functionalities' operational objectives, maintaining customer SLAs, optimizing performance, preparing comprehensive reports, and proactively addressing customer and management needs. 
• Oversee the deployment, administration, and upgrading of systems, promptly escalating critical issues. 
• Ensure meticulous testing, documentation, and knowledge transfer before system deployment. 
• Provide critical incident support and escalate operational issues, collaborating with development and solution teams when necessary. 
• Manage MES Platform maintenance activities, ensuring effective communication and infrastructure management. 
• Support other solution teams with SAP-related services and spearhead investigations into technical issues, performing root cause analyses for production errors. 
• Identify production issues and drive continuous improvement processes for operational efficiency, process integration, and standardization. 
• Handle internal communications and quality assurance, primarily focusing on MES DevOps problem resolution reported by BSH factories or departments. 
• Guide and assist the Operations team, ensuring resolution of issues to meet all objectives. 
• Monitor all factory communications to assess operations within specified time frames. 
• Drive automation and enhancement of development and release processes. 
• Collaborate with software developers and engineers to ensure adherence to established processes and seamless functionality. 
• Develop procedures for system troubleshooting and maintenance. 
• Engage with cutting-edge technologies in a modern development environment, including Docker, Kubernetes, Rancher, Couchbase, MSSQL, and SAP Production Planning. 

Requirements:

• Bachelor's degree in Computer Science, Software Engineering, or a related field. 
• 5+ years of hands-on experience in the mentioned tasks. 
• Advanced expertise in DevOps technologies, Distributed micro services, and SAP Systems. 
• Proficiency in deployment strategies using Docker and Rancher for containerization, along with expertise in NoSQL (Couchbase) or MSSQL data platforms. 
• Experience in operating high-availability solutions in production environments. 
• Agile work experience in a fast-paced, collaborative environment. 
• Proficient in English with exceptional verbal and written communication skills. 
• Proficient in coordinating tasks with multiple stakeholders and possessing high escalation management skills. 
• Experience handling critical incidents and complex situations. 
• Familiarity with operational tools and ITSM processes. 
• Expertise in root cause investigation and in-depth problem analysis across teams.

Employement Category:

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Keyskills:   c# microservices itsm nosql .net framework mssql