Desktop Support Engineer L2 || Alwar
- Team Computers
- 2 - 7 years
- Bhiwadi
- 23 days ago
- Email to a friend
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Job Description
Role & responsibilities
Primary Role: 1. Acts as the first point of contact of IT Support for all staff across the
network and assigned departments
2. Troubleshoots technical issues to speedily resolve user problems.
Escalates to Team Leader and/or vendor as required.
3. Follows laid down guidelines and schedules for data backup, restore
planning and recovery management.
4. Expedites the repair of hardware faults and software configuration
problems, notifying or forwarding to relevant suppliers in a timely
manner.
5. Provides technical assistance to project teams and individual users and
undertakes technical project roles as and when required.
6. Installs and configures operating systems and software to agreed
standards under the direction of the Team Leader.
7. Assists ongoing development and implementation of related
departmental policies and procedures, including appropriate controls
around organizational change management.
8. Assists in Asset/ Inventory Management.
9. Keeps abreast of IT developments in industry and shares knowledge and
suggestions to improve processes and policies as applicable.
Secondary Role: 1. Adopts the Dr. Oetker culture of professionalism, integrity, effectiveness
and dynamic attitude contributing to an internal environment of
teamwork and promotes a positive brand image to our external
customers.
2. Steps in for other areas of IT categories to ensure seamless working in
the department, when required.
3. Proactively shares information and market trends with the team
internally and beyond the department to ensure maximum benefit to
the organization
Educational
Qualification/Experience:
1. Graduation in any field (preferably IT).
2. Advanced degree/diploma/certification is considered a plus (Unix, WAN,
LAN, Windows Server, Windows Desktop, Microsoft Office, Microsoft
SharePoint, Microsoft Exchange Server, Microsoft SQL Server).
3. Minimum two years of relevant work experience.
4. Knowledge of current enterprise server hardware, operating systems,
Dr. Oetker India Pvt. Ltd.
Prepared by Human Resources - For internal use only/confidential
development tools, security systems, data center and distributed
operations.
Key Competencies: 1. Decent oral and written communication skills.
2. Ability to investigate issues and requirements, identify and prioritize
appropriate solutions.
3. Detail and process oriented.
4. Driven by timelines and schedules.
5. Good documentation abilities.
6. Customer service mindset.
7. Demonstrated Ownership behavior.
Key Result Areas: 1. Internal customer satisfaction.
2. Quality and frequency of initiatives.
3. Timely and detailed documentation.
4. Troubleshooting effectiveness.
5. Timely implementation of IT processes and schedules.
Preferred candidate profile
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time
Contact Details:
Company: Team ComputersLocation(s): Bhiwadi
Keyskills: Windows OS Office365 Printer Troubleshooting Hardware Troubleshooting Networking
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Team Computers Pvt. Ltd. Team Computers Pvt. Ltd. Incorporated in 1987, Team has completed 31 successful years of building trust and has emerged as a leading IT solutions provider, supporting more than 1800 customers across the country. At Team, we look at ourselves as a bridge between the wo...
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