It Support : Service Desk : Freshers : 3.5 Lpa : Apply
- Leading
- 0 years
- Kolkata
- 2 months ago
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Job Description
Hi,
We are hiring for the Leading ITES Company for Service Desk Analyst Profile.
Job Description:
- Respond to user queries via phone, email, or ticketing system in a timely and professional manner.
- Provide basic troubleshooting support for hardware, software, network, and application issues.
- Log and track incidents and service requests using a ticket management system.
- Escalate unresolved issues to the next level of support in accordance with SLAs.
- Assist in setting up desktops, laptops, printers, and other IT equipment.
- Follow standard operating procedures and maintain documentation.
- Learn and adapt to new technologies and processes as required.
Requirements:
- Education: Bachelors degree in Computer Science, Information Technology, or related field (preferred but not mandatory).
- Experience: No prior experience required; internships or academic projects in IT are a plus.
- Basic knowledge of Windows OS, MS Office, and networking concepts.
- Strong communication and interpersonal skills.
- Ability to work in shifts or flexible schedules if needed.
- Willingness to learn and grow in a fast-paced environment
Job Classification
Industry: BPM / BPOFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Freshers
Contact Details:
Company: Leading ForLocation(s): Kolkata
Keyskills: Service Desk BCA Communication Skills University Fresher Post Graduate IT Support Troubleshooting ICSE Desktop Support IT Service Desk Technical Helpdesk Ticketing Tools ISC Graduate M.Tech IT Helpdesk Problem Solving MCA ITIL B.Tech CBSE College Voice Interpersonal Skills
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